Open to remote roles & freelance projects
Virtual Assistant · Customer & Technical Support · AI Software Engineer
Backed by hands-on web & AI application development.
I help businesses keep customers answered, operations organized and tools working. Four years of email and chat support, admin work in tools like ClickUp, Asana, Notion and Jira, and a Computer Science degree mean I can handle the day-to-day and dig into the technical problems most assistants have to pass along.
About me
I started in e-commerce customer support in 2021, answering email and chat for an online automotive supplies store and later a print-on-demand brand. That meant order tracking, returns, refunds, design revisions and escalations, usually several cases at once and always by the SOP.
While supporting customers, I completed a BS in Computer Science at the University of Nueva Caceres, graduating Cum Laude and on the Dean's List every year. From August 2025 to September 2026 I built AI business applications at Noah Business Applications: a CRM, a supplier quote system, HR automation and document tools. I also documented, tested, deployed and demoed them to stakeholders.
That combination is what I bring. I understand support workflows from the agent's chair and from the system's side. When something breaks, I gather the details, reproduce the problem, find the cause and write it up clearly, the same way I'd handle a customer case.
Services
From daily admin and customer queues to the technical issues that slow your team down.
Keep your inbox, calendar and records under control so nothing slips through.
Google Workspace · Microsoft Office · ClickUp · Asana · Notion
Clear, accurate email and chat replies that follow your policies, even at high volume.
Zendesk · Gorgias · Commslayer · Shopify · Slack
When a tool or app misbehaves, I investigate it and either fix it or report it with the details your team needs.
Jira · Playwright · pytest · Git
Clean, validated data you can rely on, whether it lives in a spreadsheet or a SQL database.
SQL Server · MySQL · Excel · Python
Website updates, small internal tools and AI assistants built around how your team actually works.
Python · FastAPI · Flask · React · IBM watsonx.ai
On-brand graphics and quick edits for your posts, promotions and announcements.
Canva · Figma · CapCut · Premiere Pro · Lightroom
Skills & tools
Every tool listed here is one I've used in my roles, projects or coursework.
Experience
Noah Business Applications
Built AI business modules for FAITE (Functional AI Technology Enhancement), Noah's unified data platform that brings customer, IoT and ERP data into one AI-ready source.
Print-on-Demand E-commerce
Private client
Automotive Supplies E-commerce
2024 – 2025
Led the technical team for university events: audiovisual setup, live event technical support and digital content, coordinating with organizers to deliver on time.
Portfolio
Applications I've built or helped build. Professional work is described in general terms and illustrated without real screenshots, to respect client confidentiality.
Support & Operations System
One Notion workspace for customer requests, SOPs and ad launches. Every request links to the SOP it follows, so anyone on the team can pick it up and finish it the same way.
HR & Operations Automation
Employees request their Certificate of Employment and get instant answers to HR policy questions, instead of emailing HR and waiting. Built for a client's HR team.
Customer Relationship Management
A B2B sales CRM that keeps every customer, contact, conversation and follow-up in one place, with an AI assistant that drafts replies so no follow-up gets forgotten.
Challenges addressed
Procurement Automation
Turns a pile of vendor quotes (PDFs, Excel sheets, CSVs) into a side-by-side comparison and a recommended award.
Document Management & AI Assistant
A document system where staff can ask plain questions, such as "which file explains my employee benefits?", and get pointed to the right document.
Personal Finance Web App (PWA)
A mobile-first, installable budgeting app with an AI assistant that answers questions like "Can I afford this?" and "Where did my money go?" using your real numbers.
Education Web App
A web reviewer that adapts practice assessments to each accountancy student's weak areas, to help them prepare for the CPA board exam.
A responsive, mobile-first parish website with smooth scroll animations, with the frontend ready for future mass scheduling and donation features.
View repositoryA team-built inventory system for tracking equipment and sending automatic alerts for expired or expiring assets. I was a core developer, created the system diagrams and sprint plans, and was the main presenter to stakeholders.
Why work with me
I've answered customers for four years and built the CRM and inquiry tools support teams use. I know what an agent needs and what the system should do.
I reproduce the problem, collect the details and look for the cause. In production I've traced access bugs and slow pages back to their source.
In the AI features I've built, Python does the math and the AI only explains it. I bring the same care to data entry and reports: verify, then send.
Dry run first, then change. I've updated a production database with a migration designed so it could never leave records half-done.
SOP-driven support work, user guides, system diagrams and sprint plans. Your processes stay clear after the task is done.
Zendesk, Gorgias, Commslayer, ClickUp, Asana, Jira and new AI-assisted tools: I adapt to your stack instead of asking you to adapt to mine.
Education & certifications
University of Nueva Caceres · 2021 – 2025
Contact
Need someone to keep your inbox, customers and tools in order? Tell me what you're working on. I'm open to remote VA and support roles as well as freelance projects.
References available on request.